During its participation in the 41st session of GITEX Technology Week, from 17 to 21 October 2021, the Dubai Electricity and Water Authority (DEWA) showcased, on its stand No. S2-J1, the Sheikh Saeed Hall at the Dubai World Trade Center, a bouquet of its major projects, smart and innovative initiatives, and DEWA projects. Digital, the digital arm of the authority, and the projects of the companies affiliated with the authority, most notably: Digital DEWA: The Smart City Experience, which is a four-dimensional experience that allowed GITEX visitors to experience the multiple digital smart city technologies offered by “Digital DEWA.”
Data Center for Integrated Solutions (Moro), and Moro Cloud Services, which are flexible and secure Moro cloud services available in multiple domains, and the cloud computing platform is hosted locally in the United Arab Emirates, providing multiple cloud services on one platform compatible with the highest standards of Service Level Agreements.
Services
Cyber security services also monitor and intercept cyber attacks using the latest digital security systems around the clock through the Cyber Security Center of the Command and Control Center for Smart Cities.
Through managed and professional services, "Moro" provides the latest services for developing and managing the technical infrastructure for customers, as it provides an integrated model that guarantees the highest degree of control and control by predicting, monitoring and reporting outages if they occur directly through a central control platform.
InfraX provides "infrastructure, communication and advanced Internet of Things" services, including fifth-generation chip services that adopt the latest advanced computing solutions in the service sectors.
GoBe robots
GoBe robots enable customers to communicate directly with the employees of the Customer Care Center in audio and video through video technology.
As well as the Dropbox application, which is a smart box linked to a smart application that helps homeowners receive parcels and deliver them to homes without any human intervention. The application sends the details of the house to the carrier, including the Dropbox code.
In addition to DEWA’s digital projects and its subsidiaries, the platform included the following DEWA initiatives and projects: Dubai Electricity and Water Authority “SpaceD” Program: The “SpaceD” project includes launching satellites supporting the main satellite, and they will be manufactured by Emirati hands at the Research and Development Center in Mohammed bin Rashid Al Maktoum Solar Energy Complex. The system includes a ground-based satellite station in the complex and ground transmitting stations that use Internet of Things and artificial intelligence technologies through sensors distributed at different locations in the network, which increases the efficiency and effectiveness of planning, operation and preventive maintenance work for production, transmission, distribution, smart grids and electric vehicle charging stations.
As well as a virtual reality training simulator for the switches and operations of the distribution network: It allows training of field staff on actions, activities and scenarios through the use of virtual reality technology.
GIS Dashboard - Analysis and Decision Tools Dashboard: It is a set of advanced GIS tools and dashboards that help in decision-making and advanced analytics, in addition to its distinction with the navigation planning system to enable operations teams to carry out maintenance operations effectively and efficiently, and the dashboard for People of Determination.
The “Flying Falcon” system for the real-time control of robotic aircraft flights: It is an integrated and central system for managing robotic aircraft and the data that it monitors through the operations in which robotic aircraft are used, such as: surveying huge areas such as warehouses, yards, main and sub-stations, power lines and water pipes, Monitor the movements of materials and personnel to secure sites and prevent unauthorized access.
As well as “Automating Information Security Operations for Surveying the Authority’s Domain”, which allows automatic scanning of the domain system by examining certificates and activities and identifying problems related to accessing the website within the (DEWA.gov.ae) domain.
and immersion cooling, a method of cooling devices in data centers by immersing them directly in a non-conductive liquid, eliminating the need to use other components common in traditional cooling methods.
Innovation Center
The Authority's Innovation Center is located in the Mohammed bin Rashid Al Maktoum Solar Park, the largest single-site solar energy project in the world. The center is a global platform for renewable and clean energy innovations that will contribute to shaping the future of sustainable energy globally. Through the center, the authority aims to support innovation and creativity in the field of clean and renewable energy and raise awareness about sustainability, in addition to refining national capabilities and enhancing business competitiveness in this promising sector.
"Smart Life"
The "Smart Life" initiative also enables customers who have smart meters to monitor their electricity and water consumption and obtain annual, monthly and daily consumption reports. The initiative provides a dashboard to monitor consumption through the authority's smart application and website, in addition to providing advice to rationalize consumption and developing proactive plans in this regard. Through the "My Sustainable Approach" program, the initiative allows customers in the residential sector to compare their average monthly consumption of electricity and water with the average consumption of similar homes. The initiative also includes an “outside the home” feature to help residential customers monitor electricity and water consumption while they are outside the home or while traveling.
comprehensive services
The Comprehensive Service Center is a pioneering step in reshaping the future of services, as it provides a fully digital experience that provides more comprehensive, reliable and secure digital services to customers. The center relies on the latest artificial intelligence technologies and interactive digital solutions to enable customers to communicate remotely with representatives of relevant departments and departments, such as finance, human resources, contracts and procurement, and legal affairs.
green charger
Through the "Green Charger" initiative, the authority provides more than 300 charging stations for electric vehicles throughout Dubai. The “Charging for Electric Vehicles” service allows customers who have electric vehicle accounts with the authority, in addition to local and international visitors (through the “Visitor User” feature), to start charging their electric vehicles by scanning the QR Code on charging stations. The authority has also made available green charger services to all owners of electric vehicles when registering their vehicles with the Roads and Transport Authority in Dubai, where the Dubai Electricity and Water Authority creates an account for them after they are registered with the Roads and Transport Authority.
smart office
The smart office application also allows the authority's employees to complete the internal approval process to ensure that all work procedures are running around the clock. The application also includes a service (shared files) that allows employees to access their files stored on the authority's network. It also provides a (data dashboard) that enables senior management to view performance indicators in real time to support decision-making; And the (Smart Document) service that allows documenting and following up on official documents and taking the necessary approvals, and (Absher) for submitting and following up requests effortlessly for employees of determination, and (Your Services Portal) which enables employees to submit a request for support remotely easily and smoothly, in addition to many others. .
Shams Dubai Calculator
The calculator allows customers to estimate the production of electricity from solar energy when installing photovoltaic panels through the "Shams Dubai" initiative launched by the authority to encourage home and building owners to install solar photovoltaic panels to produce clean energy and connect them to the authority's network. Through the calculator, it is also possible to calculate the potential savings that can be achieved, in addition to the possibility of identifying the amount of carbon dioxide that can be avoided from being emitted into the atmosphere and many others to contribute to making Dubai greener and more sustainable. Until the end of September 2021, 6,833 solar systems were connected to the authority's network, with a total capacity of approximately 353 megawatts, in residential, commercial and industrial buildings.
Bank guarantees
The authority has succeeded in digitizing all of its bank guarantee management transactions with Emirates NBD, which usually consume large amounts of paper. The authority has transformed all of its bank guarantee management transactions to become 100% paperless, which reduces the time required to conduct this type of transaction by 80% compared to the traditional method, in addition to reducing errors and improving performance.
The authority uses Spot Robots to identify faults, test connection points in high-voltage cables, detect leaks in water pipes, carry out monitoring and security patrols, ensure that construction works conform to specifications using multi-angle cameras, and help manage various facilities such as warehouses and others. In addition to helping people of determination.
ramas
Rammas, the authority's virtual employee, who relies on artificial intelligence, assists customers and responds to their inquiries in both Arabic and English. Rammas provides services to customers and is available on 7 channels, including: the authority’s smart application on the “iOS” and “Android” platforms, the authority’s website, the authority’s account on the social networking site Facebook, the “Alexa” smart systems from Amazon, the Google platform for intelligence Artificial intelligence, bots, and WhatsApp Business.
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